Shipping Policy
At Roseva, we're committed to getting your order to you safely and reliably. Please read the details below about how we ship.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). You'll receive a confirmation email with tracking as soon as your order ships.
Delivery Times
Estimated delivery is 5–9 business days after dispatch, depending on your location. Delivery times are estimates, not guarantees, and may occasionally be affected by customs, carrier delays, high demand, or remote delivery areas.
Shipping Costs
Free shipping on all bundle orders. A small flat-rate shipping fee applies to single-item orders and is calculated at checkout.
Order Tracking
Once shipped, you'll receive a tracking number by email. Please note it can take a few business days for the first tracking update to appear. If you haven't received tracking within 3 business days, email us at support@getroseva.com.
Multiple Shipments
Orders with several items may ship in separate packages to reach you faster — each with its own tracking number, at no extra cost.
Address Accuracy
It is the customer's responsibility to provide a correct, complete shipping address. Roseva is not responsible for orders shipped to an incorrectly provided address, or for packages marked "delivered" by the carrier that are later reported lost or stolen. If you spot a mistake, contact us right away and we'll do our best to update it before dispatch.
Returns & Refunds
Our 60-Day Money-Back Guarantee
We stand behind Roseva. If you're not satisfied with your results, you're covered by our 60-day money-back guarantee from the date of delivery. Simply reach out and our team will help you.
How to Start a Return or Claim
Email us at support@getroseva.com with your order number and a brief note about your experience. We'll respond within 24 hours with the next steps.
Conditions
- Requests must be made within 60 days of delivery.
- For hygiene reasons, we ask that you keep any remaining product and packaging until your claim is resolved.
- Return shipping costs (if a return is required) are the customer's responsibility, unless the item arrived damaged or incorrect.
- Original shipping fees are non-refundable.
Refunds
Once your claim is approved, your refund is issued to the original payment method within 5–10 business days. Depending on your bank, it may take a few extra days to appear.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, email support@getroseva.com within 7 days with a photo, and we'll make it right at no cost to you.
Privacy Policy
Roseva respects your privacy. This policy explains what information we collect, how we use it, and your rights.
Information We Collect
We collect information you provide directly — your name, billing and shipping address, phone number and email — as well as transaction details and, automatically through our website, device and usage data via cookies and similar technologies.
How We Use Your Information
We use your information to process and deliver your orders, provide customer support, prevent fraud, send marketing and promotional communications (which you can opt out of at any time), and meet our legal obligations.
Sharing Your Information
We share information only as needed with trusted service providers who help us operate our store — including our e-commerce platform (Shopify), payment processors, shipping partners and marketing tools. We do not sell your personal information.
Cookies
We use cookies to keep the site working, remember your preferences and understand how our store is used. You can control cookies through your browser settings.
Your Rights
Depending on your location, you may have the right to access, correct or delete your personal data, request portability, or opt out of marketing. To exercise these rights, email support@getroseva.com.
Terms & Conditions
Overview
This website is operated by Roseva. Throughout the site, the terms "we", "us" and "our" refer to Roseva. By accessing our site or making a purchase, you agree to be bound by these terms and the policies referenced here.
Online Store Terms
You must be of legal age in your jurisdiction to use this site, and you may not use our products for any illegal or unauthorized purpose.
Returns & Refunds
Purchases are covered by our 60-day money-back guarantee as described in the Returns & Refunds section above. Original shipping costs are non-refundable.
Shipping & Delivery
Estimated delivery is 5–9 business days after dispatch and may occasionally extend due to logistics or customs. Once a carrier marks an order as delivered, Roseva is not responsible for packages that are subsequently lost or stolen.
Pricing & Product Information
Prices and product availability may change without notice. We reserve the right to correct any errors, inaccuracies or omissions, and to refuse or cancel any order at our discretion.
Limitation of Liability
To the fullest extent permitted by law, Roseva shall not be liable for any indirect, incidental or consequential damages arising from the use of our products or website. Our products are cosmetic and are not intended to diagnose, treat, cure or prevent any disease.
Governing Law
These terms are governed by and construed in accordance with the laws of the State of Wyoming, United States.
About Us
Roseva was created with one belief: real results come from consistency, not overnight miracles. We build simple, science-backed beauty essentials designed for the people who show up for themselves every single day.
We curate our formulas for both efficacy and everyday feel — lightweight, thoughtfully designed products that earn their place in your routine. If something doesn't meet our standard for performance and quality, it doesn't make it to our store.
As a digital-first brand, we cut out the traditional retail middlemen so we can invest more into product quality and deliver directly to you. And because we believe in what we make, every purchase is backed by our 60-day money-back guarantee.
We're not just a store — we're a partner in your daily ritual. 🌸
Contact
Questions about your order, our products or these policies? We're here to help.
Email: support@getroseva.com
Response time: within 24 hours
Address: Roseva, 30 N Gould St Ste R, Sheridan, WY 82801, USA